1. Do I need visa for my holiday?

This depends on the policy of the country you are travelling to. If you are travelling to an EC (European Community) country and have a Valid UK Passport you will not need a visa.

2. How do I book a holiday?

You can make a reservation either online or over the telephone Our main reservations number is 0844 571 5396. Our opening hours are:
Monday to Sunday, 9am to 9pm

3. Are there special passport requirements for my holiday?

If you are travelling outside the European community you will need a minimum of 6 months validity on your passport (of the date of return travel)

For advice on non-European community destinations for UK passport holders you must visit the Foreign and Commonwealth Office web site.

4. Do I need travel insurance?

Travel insurance is a legal requirement for anyone travelling outside of the UK. If you have not already purchased your travel insurance, you can call us on 0844 571 5396

5. What does the holiday price include?

All our holidays include flights, accommodation and all government taxes.

6. Are transfers included in the price of my holiday?

Transfers are not always included in a package booked through Fleetway, if you wish to add them on, please advise the consultant at the time of booking or you can book them online under our "taxis and transfers" section.

7. What extras can I book?

You can add many extras to your booking, Car Hire, Resort Transfers. Airport Car Parking, Hotel Airports are all bookable online if you wish to speak to a consultant about adding any extras to your booking please call 0844 571 5396

8. How do I pay for my holiday?

We accept all forms major cards.
The charges for these are as follows
Debit cards £1.50
Credit Cards 2%
American Express 3%
Diners 4%

We also can accept cheques and cash payments, for more information on paying with these please speak to one of our sales consultants.

9. How do I receive my travel documents?

Your travel documents will be sent to you in the post 3-10 days prior to departure. If you have provided us with your email address then your documents may also be emailed to you.

10. What do I do if I have not received my tickets?

If you have not received your tickets 3 days before departure please call 0844 571 5396 with your booking reference at hand.

11. How do I change or cancel my holiday?

At Fleetway we have a dedicated department for amendments and cancellations - The telephone number to call is 0844 571 5396 (within the UK) or +44 207 082 0396 (outside the UK). Our opening hours are:
Monday to Sunday, 9am to 9pm

12. What is my check in time for my flight?

Your check in time is 2 hours prior to departure (unless otherwise stated). We would always advise passengers to get to the airport up to 3 hours before your departure to avoid any unnecessary stress or queuing.

13. Can I receive information on future offers?

Yes, you can sign up to our weekly newsletter of our best offers.

14. If I book through Fleetway Travel am I protected?

Fleetway is fully bonded with ABTA, ATOL and IATA ABTA - D0238 ATOL - 2748 IATA - 91208935

15. What type of Holidays do Fleetway sell?

At Fleetway we specialise in, Holidays to the Mediterranean, City Breaks, Family Holidays. Stag and Hen Weekends, Lastminute holidays, World Wide holidays and tailor made holidays around the world, including the Caribbean, USA, Far East, Middle East, and the Indian Ocean.

16. How do I make a complaint?

We welcome feedback on your holiday experience especially if you have encountered a problem with your reservation. As per ABTA's guidelines, please submit all complaints to

Customer Service
Fleetway Travel
2nd Floor
388-396 Oxford Street
London
W1C 1JU

Please give us as much detail as possible in your letter.

17. Who should I contact in case of an emergency while abroad?

Should you need emergency assistance please contact us at +44 207 082 0621 (outside the UK). Alternatively, email us on ebookers.bookings@fleetwaytravel.com